Faux unfavorable feedback – Bluewire Media

Posted by Adam Franklin   A faux unfavorable remark might happen in your Google evaluations,…

 

A faux unfavorable remark might happen in your Google evaluations, in your Fb web page and even your LinkedIn profile — and it’s fairly a scary prospect as a result of it might affect your enterprise!

I’ve spoken at just a few conferences these days and it’s attendees’ commonest concern!

Watch this quick video to be taught what to do with faux unfavorable evaluations (in addition to actual unfavorable evaluations).

Watch the 08:18 minute coaching right here
or on
Facebook Group | LinkedIn Live | Web site | YouTube

Firstly let me begin by saying that an actual/legit unfavorable evaluation isn’t a nasty factor (…regardless that it could really feel that approach!)

Supplied you might have plenty of optimistic evaluations, cheap individuals studying the evaluations know you can’t be all issues to all individuals.

In reality research present that just a few unfavorable evaluations are literally good for enterprise.

Within the video I share how I’m not frightened by my book’s 1 star review on Amazon:

The guide’s content material is nice, nonetheless the file format shouldn’t be suitable with my Kindle (I purchased solely two years in the past). Amazon Kindle, you actually screw up shoppers!

Now, secondly, let’s have a look at how to reply to a faux unfavorable feedback.

For those who suspect the reviewer shouldn’t be an actual buyer (aka a faux reviewer), do that format:

“Hello _______, I can’t appear to search out any report of you in our buyer database. Are you able to please contact me on { electronic mail or cellphone quantity} with the small print you used to buy/enroll? Then I can discover you in my system and I can resolve this situation for you.”

This format works out if they’re a legit buyer or not, and likewise makes it clear to different those who this unfavorable reviewer could also be a faux.

I hope that’s been helpful.

For those who’d like a framework for replying to six several types of feedback, please obtain the free Unfavourable Feedback Response Template

PS. Once you’re prepared, listed here are 6 methods we assist consultants & advisors develop:

1. Net Technique Planning Template (PDF). Our flagship 1-page device we co-created with David Meerman Scott. It’s been downloaded over 1 million instances and featured on Forbes.

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