Bluestone Companions With Thoughtworks to Launch New Digital Lending Platform

SYDNEY–(BUSINESS WIRE)–Thoughtworks (NASDAQ: TWKS), a worldwide expertise consultancy that integrates technique, design and engineering to drive digital innovation has partnered with Bluestone, the house loans options group, to launch a full suite of recent digital capabilities that elevate the dealer and borrower expertise throughout the house mortgage life cycle.

A quick-growing, full-service lender offering residential house mortgage options to prospects throughout Australia and New Zealand, Bluestone noticed the quickly evolving digital panorama as its springboard to turning into a future-ready group. It partnered with Thoughtworks to quick observe this ambition by way of a holistic cloud-hosted digital lending platform that may ship higher transparency to brokers, debtors and workers, and facilitate a contemporary and intuitive strategy to mortgage servicing and collections.

Within the midst of a unstable house mortgage market, Thoughtworks understood the rising want for extremely customized, agile and reliable options. This sentiment was prime of thoughts when creating a brand new method for Bluestone to handle safety, danger and compliance. It changed an outdated legacy mortgage platform with a extra holistic self-service net portal for lending, which incorporates a mobile-friendly consumer expertise.

By the brand new methods and processes, Bluestone has been capable of automate six key customer support processes and save a median of 690 minutes on mortgage purposes per day.

“One of many actual advantages of partaking with Thoughtworks was that they did not deal with us like a buyer – they actually labored with us like a associate. That actually meant we bought a a lot better consequence in a a lot faster time,” says Campbell Smyth, CEO at Bluestone. “Since implementing the platform, expertise is not a limiting think about what we do, but it surely truly drives among the nice outcomes that we’re reaching. In the end, that interprets to a greater expertise for our prospects.”

Along with the self-service net portal, Thoughtworks created an revolutionary resolution to switch conventional CRM, which permits Bluestone to plug-in an exterior app to handle customer support actions with guided workflows. This app sits in AWS (Amazon Internet Companies), nurturing full management of Bluestone’s customer support processes and making it nearly seamless.

“Working alongside Bluestone from the inception of the undertaking meant that we might draw on our technical experience and area information to show their imaginative and prescient into actuality. Collaborating throughout groups throughout the group accelerated our efforts in creating a best-in-class resolution that was straightforward to make use of and supplied clear advantages for all stakeholders and Bluestone’s prospects,” says Manu Iyer, director of Banking, Monetary Companies and Insurance coverage (BFSI) and Fintech at Thoughtworks Australia.

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About Bluestone

Bluestone has been round for simply over twenty years and is a fast-growing, full-service lender offering a spread of residential house mortgage options, serving 1000’s of shoppers throughout Australia and New Zealand. With a staff of over 270 professionals throughout Australia, New Zealand and the Philippines, they handle over A$11bn in house loans for our Australian and New Zealand prospects and have helped over 51,000 Aussies and 13,000 Kiwis with house loans that match a variety of circumstances.

About Thoughtworks

Thoughtworks is a worldwide expertise consultancy that integrates technique, design and engineering to drive digital innovation. Thoughtworks is 11,000+ folks sturdy throughout 49 workplaces in 17 international locations. During the last 25+ years, we’ve delivered extraordinary affect along with our purchasers by serving to them remedy advanced enterprise issues with expertise because the differentiator.